Introduction
At Cretile, we value your privacy and believe you should understand how your information is collected, used, and protected.
This Privacy Policy explains how Makerinme Technologies Private Limited ("Makerinme", "Cretile", "we", "our", or "us") collects, uses, stores, and shares information when you visit www.cretile.com, contact us, download resources, subscribe to communications, or otherwise interact with our website and services.
This Privacy Policy applies when you visit our website, submit an enquiry, download our resources, subscribe to communications, or otherwise interact with Cretile.
Information We Collect
We collect information that is necessary to respond to enquiries, provide requested resources, communicate with you, improve our website, and operate our business.
Information you provide
When you voluntarily submit a form or contact us, you may provide information such as:
- Name
- Email address
- Phone number
- Message or enquiry
This may occur when you contact us through our website, request a quotation, download a catalogue or brochure, subscribe to updates, request a product demonstration, or communicate with our team.
Information collected automatically
When you visit our website, certain information may be collected automatically through cookies and similar technologies, including:
- IP address
- Browser type
- Device information
- Pages visited
- Time spent on pages
- Referring website
- General usage information
This information helps us understand how visitors use our website and improve the experience we provide.
How We Collect Information
Information you provide directly
We collect information when you voluntarily interact with us, including when you:
- Submit an enquiry through our website
- Request information about a product
- Ask for a quotation or demonstration
- Download a catalogue, brochure, or other resource
- Subscribe to newsletters or product updates
- Contact us by email, telephone, WhatsApp, or another communication channel
- Communicate with our sales or support team
The information you provide may include your name, email address, phone number, message, and any other details you choose to share with us.
Please avoid including sensitive personal information in enquiry forms or messages unless it is genuinely necessary.
Information collected through website technologies
When you browse our website, certain technical and usage information may be collected automatically through cookies, pixels, scripts, local storage, device identifiers, and similar technologies.
- IP address
- Browser and device type
- Operating system
- Approximate location derived from your IP address
- Pages viewed
- Links or buttons clicked
- Time spent on the website
- Referring website or campaign
- Date and time of your visit
- Technical information about how the website performs on your device
Information received from third parties
We may receive limited information through service providers and platforms that support our website, communications, analytics, and advertising. These may include Framer, Meta, Microsoft, WhatsApp Business, email communication providers, and other business tools we use to operate the website and communications.
Information recorded by our team
When you contact us, members of our team may record relevant details from the conversation so we can respond, follow up, prepare quotations, schedule demonstrations, or provide customer support. These records may be stored in our internal business systems and shared with team members who need the information to handle your request.
How We Use Your Information
We use personal information only for business purposes connected with our products, services, website, communications, and legal obligations.
Respond to enquiries
We use your name, email address, phone number, message, and other information you provide to respond to your questions, understand your requirements, share relevant product information, recommend suitable Cretile products or solutions, and connect you with the appropriate member of our team.
Provide quotations and arrange demonstrations
We may use your information to prepare and send quotations, schedule product demonstrations or meetings, follow up regarding a proposal, discuss pricing, delivery, implementation, or support requirements, and maintain records of ongoing business conversations.
Provide customer support
Where you are already working with us, we may use your information to respond to support requests, assist with product or service-related questions, coordinate with our sales, operations, or support teams, and communicate important service-related information.
Send marketing communications
Where you have chosen to receive them, we may use your email address or phone number to send newsletters, product launches, product updates, promotional offers, event invitations, educational resources, catalogue or brochure updates, WhatsApp broadcasts, and follow-up messages.
You can unsubscribe from marketing emails or ask us to stop sending WhatsApp marketing messages at any time. Withdrawing from marketing communications will not prevent us from contacting you about an active enquiry, quotation, transaction, support request, or another service-related matter.
Provide requested resources
When you request a catalogue, brochure, or other downloadable material, we may use your contact information to deliver the requested resource, confirm that it was successfully received, and follow up to understand whether you require further information.
Receiving a requested resource does not automatically require you to receive unrelated promotional communications. Marketing messages will be handled according to the preference you select on the relevant form.
Operate and improve our website
We may use technical and usage information to understand how visitors navigate our website, identify popular pages and content, improve website design, performance, and usability, diagnose technical problems, develop product pages, articles, and resources, and measure the effectiveness of marketing campaigns.
Protect our business and users
We may process information where reasonably necessary to prevent fraud, misuse, or security threats; protect our website, systems, rights, and property; investigate suspicious or unlawful activity; enforce our agreements and policies; and resolve disputes or complaints.
Meet legal and regulatory requirements
We may use or retain information where necessary to comply with applicable laws and regulations, maintain accounting, tax, and business records, respond to valid requests from courts, regulators, or government authorities, and establish, exercise, or defend legal claims.
Improve our products and communications
We may review enquiries, feedback, and general communication patterns to understand customer and partner needs, improve our products and services, develop more useful educational and marketing content, and improve how our team responds to enquiries. Where practical, we may use aggregated or anonymised information that does not directly identify an individual.
Marketing Communications
We may send marketing communications to people who have chosen to receive them.
These communications may include newsletters, product announcements and launches, promotional offers, event invitations, educational resources, catalogue and brochure updates, feedback requests, and information about Cretile products and services.
Depending on the contact details you provide and the preferences you select, we may communicate with you by email, telephone, or WhatsApp.
Your consent
Where required, we will ask for your consent before adding you to our marketing communications.
Submitting a general enquiry, requesting support, or asking for a quotation does not automatically require you to subscribe to promotional communications.
We may still contact you without marketing consent where the communication is necessary to respond to your enquiry, deliver a requested resource, discuss a quotation, schedule a demonstration, or provide customer support.
Unsubscribing
You can stop receiving marketing communications at any time by:
- Using the unsubscribe link included in a marketing email
- Replying to a WhatsApp message and asking us to stop
- Contacting us at info@makerinme.com
After you unsubscribe, we may retain limited information needed to record your preference and ensure that we do not add you back to the same marketing list unintentionally.
Unsubscribing from promotional communications will not affect essential business or service-related messages concerning an active enquiry, quotation, order, agreement, or support request.
Changing your preferences
You may ask us to change how we contact you. For example, you may choose to receive emails but not WhatsApp messages. We will take reasonable steps to apply your updated preferences within a reasonable period.
Cookies and Analytics
We use cookies and similar technologies to operate our website, understand how visitors interact with it, and evaluate the effectiveness of marketing.
A cookie is a small text file stored on your browser or device. Similar technologies may include pixels, scripts, local storage, and device identifiers.
Essential technologies
These technologies support basic website functions, security, form submissions, and other features necessary for the website to operate correctly. Because they are required for the website to function, they may not always be optional.
Analytics technologies
We use analytics tools to understand which pages visitors view, how visitors move through the website, how long visitors spend on pages, whether visitors encounter usability or technical issues, and which content and features are most useful.
Our website is built and hosted using Framer. Framer's built-in analytics and other tools installed on our website may collect usage information depending on our configuration and the visitor's choices.
Microsoft Clarity
We may use Microsoft Clarity to understand how visitors interact with our website through tools such as session recordings, interaction data, and aggregated usage reports. Clarity may collect information about clicks, scrolling, page navigation, device details, and website usage.
We use this information to identify confusing layouts, broken experiences, and opportunities to improve the website. We do not intend to use Clarity to collect information that visitors enter into sensitive fields.
Meta Pixel
We may use the Meta Pixel to measure visits and actions taken on our website, understand whether advertising leads to website engagement or enquiries, improve the relevance and performance of advertising, and build or measure advertising audiences where permitted.
Meta may process information collected through the Pixel according to its own privacy and cookie policies.
Cookie consent
Where required by applicable law, we will ask for your permission before activating non-essential analytics or advertising technologies. Our cookie banner should allow visitors to accept non-essential cookies, reject non-essential cookies, and review or change their preferences.
Essential technologies may remain active where they are genuinely necessary for the website to function.
Managing cookies
You may manage cookies through the cookie preferences available on our website, your browser settings, and privacy controls offered by relevant third-party platforms.
Blocking or deleting certain cookies may affect how some website features work. Rejecting optional analytics or advertising cookies should not prevent you from viewing the main website or submitting an enquiry.
Changes to the tools we use
We may add, remove, or replace analytics and advertising providers as our website develops. When doing so, we will update this Privacy Policy or our cookie information where the change materially affects how personal information is collected or used.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
The length of time we keep information may depend on:
- The nature of your enquiry
- Whether there is an active business relationship
- Whether a quotation, order, agreement, or support matter is ongoing
- Our legal, tax, accounting, or regulatory obligations
- Whether the information is needed to resolve a dispute or protect our rights
- Whether you have asked us to stop contacting you
For example, we may retain enquiry and communication records so that our team can follow up, understand previous conversations, and respond consistently.
We may also retain limited information about your marketing preferences after you unsubscribe, so we can record your choice and avoid contacting you again unintentionally.
When personal information is no longer reasonably required, we will take appropriate steps to delete, anonymise, or securely dispose of it where practical.
Certain records may be kept for longer where required by law or where reasonably necessary for accounting, tax, fraud prevention, dispute resolution, or legal claims.
Your Rights and Choices
Depending on where you live and the laws that apply, you may have certain rights regarding your personal information.
These may include the right to:
- Ask what personal information we hold about you
- Request a copy of your personal information
- Correct inaccurate or incomplete information
- Ask us to delete information that is no longer required
- Withdraw consent where processing is based on consent
- Object to or restrict certain uses of your information
- Update your communication preferences
- Opt out of marketing emails and WhatsApp messages
- Raise a concern about how your information is handled
To make a request, contact us at info@makerinme.com.
We may need to verify your identity before responding, especially where a request involves access to, correction of, or deletion of personal information.
We will review requests in accordance with applicable law. In some cases, we may be unable to fulfil all or part of a request, such as where information must be retained for legal, tax, accounting, security, dispute-resolution, or contractual reasons.
Withdrawing consent
Where we rely on your consent, you may withdraw it at any time. For example, you may unsubscribe from marketing emails, ask us to stop sending WhatsApp marketing messages, change your cookie preferences, or contact us to withdraw a previously provided permission.
Withdrawing consent will not affect processing that took place before the withdrawal.
Complaints
We encourage you to contact us first if you have a concern about how we handle your information. We will review the issue and try to resolve it reasonably.
You may also have the right to raise a complaint with the relevant data-protection authority in your country or region.
Requests made on behalf of another person
Where permitted by law, an authorised representative may make a privacy request on your behalf. We may ask for evidence of that authority before acting on the request.
Children's Privacy
Cretile's products may be used in educational settings, but our website and business services are intended primarily for EdTech companies, distributors, authorised partners, and other adult business users.
We do not knowingly use our website to collect personal information directly from children.
Visitors should not submit personal information about a child through our contact forms, messages, or other communication channels unless they are authorised to do so and the information is genuinely necessary.
If we learn that personal information belonging to a child has been submitted without appropriate authorisation, we will take reasonable steps to review and delete it, subject to any legal obligation requiring us to retain it.
Parents, guardians, or authorised representatives who believe that a child's personal information has been provided to us may contact info@makerinme.com.
Some services, such as our learning platform, may be governed by additional terms or privacy notices where applicable.
Security
We take reasonable administrative, technical, and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss, misuse, or destruction.
Depending on the systems and services involved, these measures may include:
- Limiting access to personal information to authorised team members
- Using password-protected accounts and systems
- Applying access controls based on business need
- Using reputable service providers
- Maintaining appropriate backups
- Monitoring for suspicious or unauthorised activity
- Updating systems and security practices where reasonably necessary
- Taking steps to securely delete or dispose of information that is no longer required
Where service providers process personal information on our behalf, we expect them to maintain safeguards appropriate to the nature of the information and the services they provide.
Security incidents
Despite reasonable precautions, no website, communication method, or storage system can be guaranteed to be completely secure.
If we become aware of a personal-data breach, we will investigate it and take reasonable steps to contain and address the incident. Where required by applicable law, we will notify affected individuals and the relevant authorities.
Your responsibility
You can also help protect your information by avoiding the submission of unnecessary sensitive information, checking that messages claiming to come from Cretile are legitimate, not sharing LMS passwords or login credentials, and informing us if you suspect unauthorised access or misuse.
For security concerns related to your personal information, contact info@makerinme.com.
International Data Transfers
Cretile serves customers and business partners worldwide. As a result, personal information may be processed, stored, or accessed in countries other than the country where it was originally collected.
This may happen when we use website hosting and infrastructure providers, email communication services, analytics and advertising platforms, WhatsApp and other communication services, cloud-based business tools, or distributors, resellers, and implementation partners located in other countries.
The privacy and data-protection laws of those countries may differ from the laws in your country.
Where personal information is transferred internationally, we will take reasonable steps to ensure that the transfer is lawful and that the information receives an appropriate level of protection. This may include using contractual protections, limiting the information shared, applying access controls, or relying on other transfer mechanisms permitted by applicable law.
You may contact info@makerinme.com if you have questions about how your information is handled across countries.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website, services, business practices, technology, or legal obligations.
When we make changes, we will update the "Last updated" date at the top of this page.
Where a change materially affects how we collect, use, or share personal information, we may also provide additional notice through our website, by email, or through another appropriate communication channel.
We encourage visitors to review this page periodically to stay informed about how we handle personal information.
Your continued interaction with our website after an updated policy is published does not replace any consent that may be required by law. Where fresh consent is necessary, we will request it separately.
Contact Us
If you have questions about this Privacy Policy, want to exercise your privacy rights, update your information, withdraw consent, or raise a concern about how your information is handled, you can contact us at:
Makerinme Technologies Private Limited
Bengaluru, Karnataka, India
Email: info@makerinme.com
Website: www.cretile.com
Please include enough information for us to understand and respond to your request. We may need to verify your identity before providing access to, correcting, or deleting personal information.
We will review legitimate requests and respond within a reasonable period, subject to applicable law and any information we are legally required to retain.